FAQ
Yes, according to current legislation, you have the right to return the purchased goods within 14 days of receipt. The product should be intact and in its original packaging.
To make a claim, fill out the claim form (link) or contact our customer service department at 61 875 30 62 or send an email to serwis@kt-trade.pl with details of the product and a description of the problem.
The cost of delivery in our store is 25 PLN. All orders placed by 1 pm, we ship the same day.
Yes, our experts are at your service to help you choose the right products. Contact us by phone at 61 875 30 62 or by email at kontakt@kt-trade.pl.
If you are interested in cooperation, please fill out the B2B form [link] or contact us directly at email: kontakt@kt-trade.pl.
Yes, our team of experts will be happy to help you choose the right products. You can contact us by phone or email for professional advice.
Yes, our products come with a warranty. You can find detailed information about the warranty terms in the descriptions of each product on our website. It is worth mentioning that our Black Series comes with a 3-year warranty.
All our products have the appropriate certificates and approvals. For details, please refer to the descriptions of each product on our website.
Yes, we engage in CSR activities - we try to make sure that we support social initiatives every month. You can find more about our activities on our social media and website.
Our B2B partners benefit from attractive terms of cooperation, including individual discounts, dedicated service and marketing support.