Complaint/return form CUSTOMER DATA ORDER DETAILS COMPLAINT CONCERNS: Quality complaint (e.g., product defect) Quantity complaint (e.g., incorrect quantity) Delivery complaint (e.g., shipping damage) Product return (contract withdrawal) Other (please specify) PRODUCT DESCRIPTION: REASON FOR RETURN: CUSTOMER'S PROPOSED SOLUTION: Product repair Exchange for a new item Refund Price reduction REFUND DETAILS (bank account number): ATTACHMENTS: Copy of proof of purchase Product/damage photos Other documents For quality complaints:*Please attach at least two photos: one with the clearly visible 4-digit production code located on the lamp housing, and another showing the reported defect. Send
